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samedi 27 décembre 2014

Gas sector: gas suppliers ignore the second UFC-Que Choisir campaign " Less expensive gas for everyone"

Gas: gas suppliers ignore the second UFC-Que choisir campaign

ANNE FEITZ journalist – on dec. 26th

Lampiris, the Belgian gas supplier is the one and only company to show interest for this grouped purchase system.


Courtesy les Échos -SIPA


Gas suppliers are not eager to take part in the new campaign of grouped purchases initiated by UFC-Que Choisir (a French powerful consumer association). Whereas the deadline was set at Dec. 22nd to accept the schedule of conditions imposed by the consumer association, Lampiris, the Belgian company is the first to announce that it will take part to the second round of the offer branded “Less expensive gas for everyone”.
As the association did last year, the UFC-Que Choisir intends to promote competition in the gas sector: thus the association will choose a supplier offering prices at least 12% lower than the regulated tariff. Last year, Lampiris won the tender and thus added 71,000 customers to its portfolio, offering a 15,5% discount over the regulated tariff; thus the customers enjoyed a yearly average economy of nearly €200.


The Belgian supplier was the only one to release an offer, as GDF Suez’ other competitors judged that the general sale conditions were far too restricting. Indeed the UFC-Que Choisir asked them to be the be the sole responsible towards the customer, even in case of problem arising out from the distributor. “We would be responsible even if the meter is defaulting or in case of cut, which seems to us contrary to on-going regulations”, highlighted Daniel Fava, Eni Gas @ Power France CEO.

Restricting conditions for companies

Thus last week, Eni published a press release, announcing that the company will not take part to UFC-Que Choisir tender for that reason. According to our information, among the gas suppliers listed by the energy control Commission for households, neither Antargaz nor Direct Energie wont apply to the tender. “Last year, we already deemed this restricting clause rising our responsibility level as inacceptable”, said Fabien Choné, deputy general manager of Direct Energie. “Same causes lead to same consequences: we won’t answer to this year’s tender”. Last year, EDF did not take part to the tender, as the company preferred to keep a direct link with its customers; indeed it seems quite unlikely the company changes its position this year. Moreover Alterna, which groups around thirty local distribution companies, did not look very eager to take market shares for now.
UFC-Que Choisir regrets ENI and Direct Energie’s decision. “The sole responsibility clause of the schedule of conditions does not mean that the distributor has no more responsibility, but that the supplier must cope with any problem faced by its customer’, explained Alain Bazot, the association’s president. “Of course, then the supplier keeps the possibility to refer the case against the distributor, as that is often the case in many sectors.”
Lampiris has not been afraid by these conditions. “These restrictions did not cause any problem last year”, said Julien Tchernia, development manager, adding that the first campaign was “a major success”. In mid-December, 100,000 households already enrolled for the second campaign; on January, 20th UFC-Que Choisir will unveil the tender winner’s name.

Read also... going further... (into French)





jeudi 27 novembre 2014

Selectra et Jechange.fr are becoming suppliers’ brokers

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From les Échos 26/11/14

These websites direct consumers towards the low-cost offers, as comparators and brokers.

On the energy market, between consumers and alternative suppliers attempting to get some market shares, some Tom Thumbs enter the sector of offer comparating and broking. “Finally, the market starts to take off in energy, but awareness is quite slow, as there are major actors and as the government makes people believe that it protects them against price rises”, explains Gaël Duval, CEO of Jechange.fr. Located in Agen (Lot-et-Garonne, 47), the SME bets on an € 8 million turnover – as its activities include assurances, telecoms and banking services. The company is Selectra’s fellow competitor, but this one is a “pure player” in energy, which claims 100,000 agreements concluded in gas and power this year.
Both SME compare gas and power suppliers’ offers, which commission them each time an Internet user subscribes to an offer. For the supplier, the added value of these intermediaries lies in the acquisition of a new customer, but also in its customer administrative management, according to one of them.


Playing an international role

As Direct Energie, Planète Oui or ENI have concluded some agreements with Jechange.fr and pay a commission to eat (from € 30 to 70, according to the site) for every new customer, Selectra has also drawn agreements with Proxelia, Antargaz or Gazprom and presents a more exhaustive activity in the field of offer comparing. Other suppliers are reluctant to join them. “ We would get many customers in the short term, but we fear that this kind of players claim a major part of our value chain in the long term, following the example of Booking.com in the hotel sector”, said Julien Tchernia, Lampiris development director, which has chosen the independent comparators of UFC-Que Choisir and of Energie-info at the moment. Bercy services (Finance Ministry’s watchdog) watch carefully the practices of these new actors, through the DGCCRF (Directorate for fair trade and consumer affairs and fraud control T’s note )
Selectra intends to take profit of the end of regulated tariffs to develop in the field of “ co-ownerships, little industries or clinics”, said Xavier Pinon, its manager, who will launch also in group purchases in early 2015. Jechange.fr intends to offer a mobile application enabling someone to send its power or gas invoice to the site, which shall be analysed by a call center agent before calling back the customer. Then both actors express also their will to extend their activities internationally. 
Véronique Le Billon, Les Echos